Operations Strategy & Project Management

At Sean Patrick Consulting, we connect people & technology with strategic efficiency and trustworthy leadership development..

Let's Build Together

My Team-Oriented Philosophy

Continuous Growth

Compassionate Leadership

The journey to excellence is ongoing. I am committed to continuous learning for myself and my teams, implementing DEI initiatives, and developing training programs that encourage professional and personal advancement.

Compassionate Leadership

True leadership is about empowerment. I lead with a compassionate approach, focusing on understanding team needs, removing barriers, and cultivating a respectful and open atmosphere that sparks creativity and drives sustainable success.

Collaborative Success

Compassionate Leadership

Collaborative Success

I believe the best results come from collective effort. I focus on fostering strong relationships, ensuring open communication, and aligning all stakeholders to create a cohesive environment where every team member can thrive.

Experience Highlights

Business Operations Strategist

Jan 2024 - Present

Q & Q Strategy Development, LLC

As a senior strategist, I partner with clients to transform their operational challenges into opportunities for growth and success.

By facilitating collaborative discussions, identifying weaknesses, and implementing targeted solutions, I provide value to an organization by realigning with measurable goals.

Working largely with technology-driven clients, I have gained a unique experience focusing on innovative methods and solutions. Making a conscious effort to ensure all improvements are aligned with efficiency and scalability.

Services Operations Manager

Mar 2022 - Dec 2023

Oracle Cerner

As a service operations manager, I managed 200 associates spanning across eight dynamic software as a service (SaaS) teams, cultivating an environment of operational excellence.

My role was essential to bridging the gaps between healthcare clients, operations, and technology architects and engineers, ensuring project needs and timelines were met.

Critical projects with commercial health systems were not my only focus; Managing resources to support contractual agreements with Federal entities, I have vast experience work with the United States Department of Defense and Veterans Affairs Administration.

Payment & Risk Operations Trainer

Aug 2020 - Aug 2021

Accenture

As a trainer, I improved processes and user support on a global scale by developing & leading payment support and risk operations training programs on six international product teams.

Identifying areas for growth through performance analysis, I took initiative to provide crucial oversight guaranteeing the successful launch of our user support chat functionality that reached 3 billion monthly users global.

I worked diligently to ensure strategic plans were clear, & regularly delivered performance trend reports to product managers, demonstrating a commitment to data-driven improvement & operational excellence.

Testimonials

"A true team player, he fosters thought-provoking discussions and brings out the best in his colleagues. His presence and attention to detail are truly commendable, making him an invaluable asset to any team he wishes to join."

Antonio Mendez

Supervisor & Colleague, Accenture

"Sean is a reliable team player, always willing to lend a helping hand and support their colleagues. His ability to remain calm under pressure and maintain a positive demeanor greatly contributed to a harmonious work environment."

Julia Malphrus

Owner, Malphrus Adjusting LLC

"His stamina, constant pursuit of performance excellence, and collaborative approach makes him not only standout amongst his team, but also has shaped him into a strong leader."

Adriana Jarosek

Hyperautomation, Transformation, & Strategy Consulting Manager, Roboyo

"Sean’s ability to combine technical expertise with strong interpersonal skills makes him an invaluable asset. He was a fantastic partner—organized, creative, and reliable. I would jump at the chance to work with him again!"

Adrianne Pearl Gimenez

Certified Project Manager

"He gets tasks done to perfection, with a contagious smile. His professionalism in the workplace, along with his diplomacy, makes him outshine anyone else. Simply put... he is an amazing colleague to have on your team."

Kaitlyn Bains

Operations Trust & Safety Team Lead, TikTok

"The thing I truly admire most about Sean is how passionate he is about making sure his colleagues and the individuals he leads get the help they need, as well as the tools to be successful. He is the true definition of a team player."

Jose Etienne

Team Lead at MOOD, Problem Solving

Core Competencies & Certifications

Project & Operations Management

PMP & CAPM certified, with expertise in managing complex projects, optimizing resources, and improving processes for maximum efficiency.

Strategic Planning & Business Development

Skilled in strategic thinking, identifying growth opportunities, and building alliances to drive long-term business success.

Team Leadership & Development

Certified in building high-performance teams and adaptive leadership, focusing on training, facilitation, and fostering collaborative environments.

Stakeholder Management

Adept at managing stakeholder expectations, ensuring clear communication, and building strong, collaborative client relationships.

Conflict Resolution

Trained in conflict resolution foundations, enabling me to navigate challenges constructively and maintain team cohesion.

Data Analysis & Financial Forecasting

Proficient in analyzing data to forecast trends, manage operational costs, and inform strategic decision-making.

Operations Strategy & Project Management